Shipping Information
Starting in 2026, we're switching all shipping (all zones and states we're legally allowed to ship to) to carrier-rate shipping. UPS calculated rates should appear in the checkout automatically. An adult signature is required with any alcohol purchase.
Categories
Getting your order
How quickly will my beer ship, and how long will delivery take?
We usually ship orders within 1 business day. During releases, when a large amount of orders will come in, we try to get all orders out within 2 business days. Delivery largely depends on UPS, but generally no more than 3 days depending how far you are from Cincinnati.
Why didn't I receive the Fruit Tarts and merch that I ordered?
We ship the alcohol and merch separately, so sometimes one package will take a little while longer to arrive.
Something is missing from my order, can you please help?
Yes. Reach out directly to our team at orders@artifactbeer.com with your order number and a list of missing items, and we'll send them to you right away. We try not to let this happen, but it occasionally does, especially when we are busy.
One of my cans or bottles is broken. What should I do?
Please send a picture of the broken item along with your order number to orders@artifactbeer.com. Our team will send you a replacement right away.
What happens if I miss my delivery?
If you miss your UPS delivery, and UPS will make three attempts, your order can be re-shipped for an additional fee or picked up in the taproom at no charge. UPS charges us for the shipment as soon as they collect it from our facility.
Why won't UPS leave my package on my porch like other retailers?
Since we are shipping alcoholic beverages, it is legally required that a signature is obtained by the UPS delivery person. There are no exceptions and we have no control over this stipulation.
Costs and taxes
Why is shipping so expensive?
Our Fruit Tarts are liquid, so they can be really heavy. We don't make any money from shipping prices, and depending on your order size we might actually lose money on it. We aim to keep costs as reasonable as we can, but they are largely dependent on current UPS rates.
Why is the tax higher on orders shipped to Kentucky?
Kentucky charges 6% sales tax plus an additional 7.35% wholesale tax on beer and wine, so we are legally required to charge 13.35%. This is not something we can control, and we apologise if it causes any frustration. Reach out to your state representatives and let them know you would like that to change.
Where we can ship
Which states can you ship to?
Ohio, Kentucky, Oregon, Vermont and Washington DC. Merch ships nationwide.
Why is my state not listed?
If you live in one of the following states, your current laws will not allow us to ship Fruit Tarts to your door. Contact your congressional representative if you would like that to change.
AK, AS, AL, AZ, AR, CA, CO, DE, FL, FM, GA, GU, HI, IA, ID, IL, IN, KS, LA, ME, MH, MD, MA, MI, MN, MS, MO, MT, NV, NJ, NM, NY, NC, MP, ND, OK, PW, PR, RI, SC, SD, TN, TX, UT, VI, WA, WV, WI, WY
For a couple of states, most recently Nebraska, the cost of maintaining a retailer's licence there exceeds our ability to ship to your doorstep. Perhaps as we grow, or as the states change their rules, we will be able to expand these options.
What is your return policy?
We do not accept returns of alcoholic beverages, and all purchases are final. Fruit Tarts are perishable, so once you buy it, it is yours.
We do accept returns on select merch items. If you need to return or exchange a non-perishable merch item, email orders@artifactbeer.com.
